Payment 

Payment can be made through our secure checkout using Visa, Mastercard, American Express, Apple Pay, PayPal and Shopify Pay. You can also create an account and save your payment details for a fast and easy checkout on your next visit.

Price Match

We always offer the best possible price online and in-store. If you have seen a product that is priced lower than ours, please send us a link to the item via email to enquires@ariashop.co.uk and we will investigate. Where we can price match, we will, or offer our best price.

Orders

We have an extensive selection of products on display in our two North London showrooms, some of which may not be available to buy online. If you have seen a product in-store or would like a particular item which you do not see, please get in touch, as we may be able to source the item you are looking for, or we can send a custom basket to you with items that are not listed online.

Our upholstery items are often available in a wide range of fabric grades and colours. We can send out small swatches (around 5cm) of fabrics you are interested in so you can decide at home. We also have all colour options available at our Barnsbury Hall showroom. You’re welcome to come and browse these in store.

Some of our furniture and lighting products are not stocked at our showroom and they will show a delivery estimate on the product page (just above the Add to Basket button). We are dependent on our suppliers and lead times can be subject to change. We'll keep you updated on the progress of your order all the way.

If you are ordering a gift online, we can arrange for this to be delivered directly to the recipient. Please enter the delivery address on the checkout page and add a note that it is a gift so we can remove any price labels. You can also add our gift-wrapping service to your order, and we will wrap and deliver it to their door. Leave a message in the notes of the order, and this will be printed on a  gift receipt, to be sent with the order.

Our receipts show a VAT total, which you can use for your records. If you are taking a product overseas through customs, we can provide you with a VAT refund form to complete so you can give it to customs, so they refund a proportion of VAT. 

It is the customer’s responsibility to make sure that the item they are purchasing will fit through the access doors and corridors and into the chosen room. Aria strongly recommends that an access check is made by our delivery team to guarantee that the item is suitable for the space. Access checks can be carried out within the London area, at a cost of £42, however, this cost will be deducted from the value of the item if the access check is successful.

Please ensure we have the correct address and contact telephone number for the person who will be in the property on the selected day. At present, we ask customers to know in advance location of where furniture will be placed and to adhere to new social distancing regulations throughout the access check.

Delivery

We use several delivery services to cover the wide range of products we have. Small parcels will be sent via Royal Mail 2nd class delivery which usually takes around three days. Larger parcels will be sent with a courier, so should reach you within two working days and you should receive an email and/or text directly from the courier, with the expected delivery date. For larger furniture items, we will let you know the expected lead time when it is confirmed. Delivery will be arranged with you when it arrives in stock.

Couriers and postal services are taking longer to deliver during the coronavirus pandemic and around Christmas time. Please let us know if you have not received delivery of your order within 4 working days of dispatch, and we will try to track the parcel. Royal Mail parcels can take up to 10 working days to be delivered, but if we believe an item has been lost in the post, we will dispatch another item, if available.

We make every effort to ensure your order reaches you in perfect condition, but in the unlikely event of receiving a damaged item, please contact us within 48 hours. Items that are special orders cannot be returned. Special orders are items that we do not normally keep in stock, due to the size or value or items made-to-order.

You will be notified by e-mail or by phone if your order includes special order items, (usually items of furniture). This does not affect your statutory rights.

All orders are packaged with care by our in-house team. In the rare event that you have an item missing from your order please contact us via telephone on 020 7704 1999 or email enquiries@ariashop.co.uk within 48 hours so we can resolve this for you. Please have your order number and delivery address to hand.

Click and Collect

Our Click and Collect service is free of charge to use. After you receive an order confirmation, you will receive a second email when your order is ready to collect. When you arrive in-store please have an email confirmation ready either on phone or printed along with ID in the form of the card used to pay for order or photographic identification.   

Returns

In line with the Distance Selling Regulations, you have the right to return an item, even if you have just changed your mind about it. Aria has a 30 day returns policy – send the item back to our Barnsbury Hall address, within 30 days of receiving it. When we have received it and checked that the item and any display packaging is in resalable condition, we will make the refund transaction back to the account you used to pay for the order. The refund transaction can take a few days to appear in your account.