Delivery & Installation

Iconic designs deserve attention to detail, down to the final stage of delivery and installation. We want to offer the best possible experience, that’s why we’ve partnered with a reliable and trustworthy nationwide delivery service to ensure your order arrives safely. Enjoy Free delivery on accessories, textiles and gift orders over the value of £75.

Delivery Charges

UK Mainland:

Free Delivery on orders over £75 (accessories and lighting)
Small Parcel: £4.95
Medium Parcel: £15
Large Parcel: £45
Large Furniture: £130

London Area:

Small Parcel: £4.95
Medium Parcel: £15
Large Parcel: £35
Large Furniture: £90

Delivery Services

Which services do we offer?

We use a variety of delivery services to cover the wide range of products we have, from small accessories to large items of furniture. The delivery options available for your order will be displayed during checkout.

Do we offer Free Delivery?

We are pleased to offer Free Delivery for accessories, textiles and gift orders over the value of £75. This option will automatically be applied to your basket if the items are eligible for free delivery.

Click & Collect

You're welcome to collect your purchase from our Barnsbury Hall store in Islington, London. This service is free of charge and available within store opening times.

UK Highlands, Islands & International Delivery

For small parcels, a surcharge will be applied to postcodes representing the UK Highlands & Islands. For larger items, we will contact you to inform of any additional charges. Unfortunately we do not offer international delivery outside of the UK.

When will my order be delivered?

We aim to deliver your order within 5 working days when the item is in stock.

Some furniture and lighting products will have a longer delivery time. A delivery estimate is stated above the ‘Add to basket’ button on the product page. We will email you after purchase, to confirm the delivery date.

Orders

What if I can’t find the design I’m looking for?

We have an extensive selection of designs, both online and in our North London showrooms. In addition, we can source other products from our partner brands, on your behalf. If you’ve seen a different product by one of our partner brands, please get in touch and we’ll happily help source the item you’re looking for.

Feel free to visit our Barnsbury Hall showroom to browse the full range of catalogues and material options.

Are other upholstery or material options available?

Our furniture collections, including sofas and armchairs are available in a wide range of fabrics and colours. Visit us in store to explore the entire range of options, in addition to those shown online. If you’re based outside of London, we can send out a selection of fabric swatches (5cm), so you can decide at home.

Is the item in stock?

Stock levels are displayed on the product page. If an item is not in stock (e.g. furniture and lighting) a delivery estimate will be shown above the Add to Basket button. These items are ordered uniquely from our suppliers; therefore, their own lead times are sometimes subject to change.

If we find that an item that was showing in stock, is no longer in stock, we’ll contact you with an expected delivery date or offer the option to cancel your order.

I'm buying a gift; can you send my order to another address?

If you’re ordering a gift online, we can arrange for this to be delivered directly to the recipient. Please enter the delivery address on the checkout page and add a note that it’s a gift so we can remove any price labels. You can also add our gift-wrapping service to the order and we’ll wrap and deliver it to their door. If you want to add a gift message, this can be added in the “notes” section of the order. This will be printed on a gift receipt and sent with the order.

Can I claim back VAT on my purchase made online?

Our receipts show a VAT total, which you can use for your records. If you require a VAT invoice for business purposes, please let us know, with an order reference number.

Unfortunately, since Brexit, VAT refunds are no longer offered at Customs, when leaving the UK.

Access Checks

Large Furniture Access Checks

Large pieces of furniture, including sofas, tables and storage units, are sold under the agreement that the item will fit into the customer’s chosen destination. The customer assumes responsibility to ensure the item will fit through the property access points and into the chosen room.

In order to guarantee this, we recommend obtaining an access check, made by our delivery team, prior to purchase. This will guarantee that the item is suitable for the space. Access checks can be carried out within the London area at a cost of £50, which will be deducted from the order value, if the access check is successful.

Delivery FAQs

How long will my order take to be delivered?

We use several delivery services to cover the wide range of products we have. We aim to deliver in stock items by courier within 3-5 days. You'll receive an email and/or text directly from the courier, with the expected delivery date.

For larger furniture items, we will let you know the expected lead time when it is confirmed. Delivery will be arranged with you when it arrives in stock.

What if I have not received my order yet?

Couriers and postal services are taking longer to deliver during the coronavirus pandemic and around Christmas time. Please let us know if you have not received delivery of your order within 4 working days of dispatch, and we will try to track the parcel. Royal Mail parcels can take up to 10 working days to be delivered, but if we believe an item has been lost in the post, we will dispatch another item, if available.

What if one or more of the items in my order are damaged of faulty?

We make every effort to ensure your order reaches you in perfect condition, but in the unlikely event of receiving a damaged item, please contact us within 48 hours and we'll find a solution.

What if an item is missing from my order?

All orders are packaged with care by our in-house team. In the rare event that you have an item missing from your order please contact us via telephone on 020 7704 1999 or email enquiries@ariashop.co.uk within 48 hours so we can resolve this for you. Please have your order number and delivery address to hand.

Click and Collect

What do I need to bring with me?

Our Click and Collect service is free of charge. We'll contact you via email when your order is ready to collect. When you arrive at Barnsbury Hall, please bring your email confirmation (either on phone or printed) along with photo ID or payment card used to place the order.

Returns

What if I want to change or return my order?

We want you to be happy with your purchase. In line with distance selling regulations, you have the right to return any online order within 30 days of receipt. All that we ask is that you return the item in its original condition and packaging.

We’ll check the item is suitable for resale, before processing the refund (to the original payment method, within 14 days).

Special Order Items

Items which are special orders (furniture & lighting not kept in stock) cannot be returned. This is due to the nature and value of these items being made-to-order. You’ll be notified by e-mail or phone if your order includes special order items.

These can be cancelled free of charge, within a maximum of 7 days from the order date. The customer assumes full responsibility of ensuring the items will fit into the premises (see access checks).

Will the delivery cost be refunded?

We regret we cannot offer a refund on the delivery cost of your returned order unless the item is faulty.

Further questions?

If you need any more info about ordering or returns please email us or call us at 0207704 1999.

Price Match

Can you match a price I've seen elsewhere?

We always offer the best possible price online and in-store. If you have seen a product that is priced lower than ours, please send us a link to the item via email to enquires@ariashop.co.uk and we will investigate. Where we can price match, we will, or offer our best price.